FAQ

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If you are unclear about how tosearch for a study program, how to register or join a webinar, just read the following answered questions:  

▪ How do I search for a study program?

You can search for a study program in the 'Home' page of The Study Abroad Portal or the 'School and Study Programs' page in the search widget just by filling out the field of study, type of program or/and country.

▪ If I am interested in a study abroad program, how can I get more information?

If you want more information about a program, you have two options:

• Fill out the Contact Program Director Form. (This is available in specific programs).

 Send us an enquiry through our Contact Form. Make sure to mention the program you're interested in!


Once you've filled out any of the forms above we might contact the university and send them your contact details, so they could possibly get in touch with you to answer all your questions.

Registering and joining a study abroad Webinar:

▪ What is a Webinar?

A webinar is a web-based seminar that is transmitted live via the Internet directly to your computer. It is just like attending a seminar but from your home, office or class.

▪ How much does it cost to attend a Webinar from The Study Abroad Portal?

The Study Abroad Webinars are completely free to join.

▪ How do I register for a study abroad Webinar?

You simply click on the Webinar of your choice in our 'Upcoming Webinars' section and fill out the questions in the registration form on the right side. After registering you will get a confirmation email with the access link to the webinar.

▪ What do I need to participate as an attendee in a Webinar?

You only need a computer with speakers/headset and access to the Internet. You will receive a confirmation email and only then will be asked to install a plug-in (from 'WebEx'). Automatically accept the installation.

▪ How do I access a Webinar?

After you register to the webinar of your choice, you will then be sent a confirmation link with the password. (Don’t worry if you lose it as we will send it again in a reminder email just before the Webinar starts). 

To access the webinar just click the link 5 – 10 minutes before the webinar starts, follow the instructions and you will be in the live session!

▪ What if I don't receive the confirmation email?

In case you do not receive a confirmation email, check your spam folder. If you find the email there, remember to add our domain to your approved emails so you can receive all the updates on the webinar.

If it is not in your spam folder, send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. , mentioning your name and webinar of interest. This way we can check that the registration got through.

▪ Do I need any additional software?

No prior installation is required. After clicking the link only a small plug-in is installed, secure and firewall-friendly, after which you can access the webinar.

In some particular cases and depending on your computer’s configuration you might have to download a secure software.

▪ Can I join the session with my smartphone or tablet?

For now it is only possible to join a session through a smartphone or tablet with an Android operating system, downloading a Free WebEx app in the following link: Android App

▪ Do I have to call in to hear the presentation?

No, the audio is streamed via the Internet through the speakers of your computer (headset recommendable).

▪ What if I have problems joining the session?

Although it's very rare, a technical issue can arise. Contact us at  This email address is being protected from spambots. You need JavaScript enabled to view it. for real time assistance.

▪ What if I have a question for the presenters?

As our webinars are live and fully interactive we encourage you to ask our presenters any questions on their presentations. During the session you can submit your questions through the Q&A-panel on the right of the screen. Let´s make it interactive, fun and a useful learning experience for all!

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